Data We Hold – Quick Overview
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, CNIC number | Age verification, KYC compliance, account security |
| Contact | Phone number, email address | Account access, support communications, verification codes |
| Financial | Easypaisa/JazzCash number, bank details (masked) | Processing deposits and withdrawals in PKR |
| Transaction | Deposit amounts, withdrawal history, bet records | Account management, AML monitoring, dispute resolution |
| Technical | IP address, device type, browser, session timestamps | Fraud prevention, platform security, debugging |
| Behavioural | Game history, betting patterns, session duration | Responsible gaming monitoring, platform improvement |
| Communications | Support chat logs, email correspondence | Quality assurance, dispute resolution, compliance |
Who We Are
788game is an online gaming and sports betting platform operating at 788game.im, designed specifically for players in Pakistan. When this Privacy Policy refers to "788game", "we", "us" or "our", it refers to the company operating the 788game platform and responsible for your personal data.
For any data-related enquiries, you can reach our data protection contact directly at support@788game.im. We aim to respond to all privacy-related requests within five business days.
This Privacy Policy applies to all personal data collected through the 788game website, mobile browser experience and any communication channels including live chat, email and telephone. It applies to all registered players and visitors to the platform.
Data We Collect
788game collects personal data in three ways: data you provide directly, data generated by your use of the platform, and data received from third parties where legally permitted.
Data You Provide Directly
When you register an account on 788game, you provide your full legal name, date of birth, Pakistani phone number, email address and a password. During identity verification (KYC), you may be asked to provide your CNIC number and a copy of an identity document. When setting up payment methods, you provide your Easypaisa or JazzCash registered mobile number, or bank account details for IBFT transfers. Any information you submit to our support team via chat or email is also stored.
Data Generated by Platform Use
When you use the 788game platform, we automatically record certain technical and behavioural data. This includes your IP address, the type of device and browser you are using, the pages you visit and the time you spend on them, your game history including stakes and outcomes, session start and end times, and any errors or crashes you experience. This data is primarily used for platform security, fraud prevention and responsible gaming monitoring.
Data From Third Parties
Where you use third-party payment services such as Easypaisa or JazzCash to deposit funds, those providers confirm to 788game that a transaction has been made. We receive transaction reference numbers and amounts but do not receive your payment account PIN or full financial credentials. We may also receive identity verification results from third-party KYC providers where we use them to confirm your identity documents.
What we do not collect: 788game does not collect or store your payment account PINs, full card numbers (beyond the last four digits for reference), or biometric data. We do not ask for this information via email, chat or phone.
How We Use Your Data
788game uses the personal data we hold about you for the following purposes:
- Account management: Creating and maintaining your player account, authenticating your login, processing password resets and keeping your account details up to date.
- Age and identity verification: Confirming that you meet the minimum age requirement of 18 years and verifying your identity as required by our compliance obligations.
- Payment processing: Processing deposits to your 788game account and processing withdrawal requests to your registered Pakistani payment method in PKR.
- Platform operation: Running the games, sports betting markets and all other features available on the 788game platform; resolving technical disputes and errors.
- Fraud and security: Detecting and preventing fraudulent account activity, unauthorised access, money laundering and other forms of abuse that could harm players or the platform.
- Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate interventions, tools and support in line with our responsible gaming commitments.
- Customer support: Responding to queries, complaints and requests submitted through live chat, email or any other support channel.
- Legal compliance: Meeting our obligations under applicable laws and regulations including anti-money-laundering requirements and responding to lawful requests from regulatory or law enforcement authorities.
- Service improvement: Analysing aggregated usage data to understand how players use the platform and to prioritise features and fixes that improve the experience.
- Marketing communications: Sending promotional emails or messages about 788game offers, bonuses and new features – but only if you have opted in to receive them.
We never use your personal data for automated decision-making that produces legal or similarly significant effects without a human review process.
Legal Basis for Processing
Each category of personal data that 788game processes has a legal basis that justifies the processing. The main bases we rely on are:
- Contract performance: Processing necessary to operate your player account, handle payments and provide the gaming and betting services you have signed up for.
- Legal obligation: Processing required to comply with applicable laws including anti-money-laundering regulations, age verification requirements and responses to lawful authority requests.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring and internal analytics, where these interests are not overridden by your rights and interests.
- Consent: Processing for marketing communications, where we rely on your explicit opt-in consent, which you can withdraw at any time.
Who We Share Your Data With
788game does not sell your personal data. We share it only in the following limited circumstances:
- Payment providers: Easypaisa, JazzCash, NayaPay, SadaPay and bank processing partners receive transaction data necessary to process your deposits and withdrawals. They are bound by their own privacy obligations.
- Identity verification providers: Where we use third-party KYC services to verify identity documents, those providers receive only the data necessary to complete verification and are contractually prohibited from using it for any other purpose.
- Game providers: Third-party game studios whose titles appear on 788game may receive a player session identifier and stake data to facilitate game play. They do not receive your name, contact details or payment information.
- Legal and regulatory authorities: Where we are legally obliged to disclose data to government bodies, law enforcement or regulators, we will do so. We will always verify the validity of the request before disclosing anything.
- Business continuity: In the event of a merger, acquisition or restructuring, player data may transfer to a successor entity which would be bound by the same privacy obligations.
All third parties who receive data from 788game are required to handle it in accordance with our data protection standards. We do not permit third parties to use your data for their own marketing purposes.
Data Retention
788game retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account data | Duration of account + 5 years after closure | Legal and compliance obligations |
| Transaction records | 7 years from transaction date | Anti-money-laundering regulatory requirements |
| Identity documents | 5 years after account closure | KYC and AML compliance |
| Support communications | 3 years from last contact | Dispute resolution and quality assurance |
| Technical/session logs | 12 months | Security monitoring and fraud detection |
| Marketing consent records | Until consent withdrawn + 3 years | Demonstrating consent compliance |
When the retention period expires, data is securely deleted or anonymised so it can no longer be linked to you as an individual. Anonymised, aggregated statistical data may be retained indefinitely for platform analysis purposes.
How We Protect Your Data
Data security is a priority at 788game. We have implemented a range of technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure or destruction.
On the technical side, all data transmitted between your device and our servers uses TLS 1.2 or higher encryption. Data at rest – including account details and transaction records – is encrypted using AES-256. Our infrastructure uses firewalls, intrusion detection systems and regular penetration testing conducted by independent security firms. We maintain separate networks for customer-facing services and internal back-end systems.
On the organisational side, access to personal data within 788game is controlled on a strict need-to-know basis. Staff members only have access to the data categories their role requires. All access is logged and audited. Staff receive regular data protection training. Our data protection contact is responsible for overseeing compliance with this policy.
In the event of a data breach that is likely to affect your rights, 788game will notify affected players without undue delay and take immediate steps to contain the breach and prevent recurrence.
Your role in security: Use a strong, unique password for your 788game account. Enable two-factor authentication if available. Never share your login credentials with anyone. 788game staff will never ask for your full password via any channel.
Cookies and Tracking
The 788game website uses cookies and similar tracking technologies to operate the platform correctly and to improve your experience. Below is a breakdown of the types of cookies in use and their purpose.
You can manage optional cookies through your browser settings at any time. Disabling preference and analytics cookies will not affect your ability to use the 788game platform. Note that blocking essential cookies will prevent you from logging in and using the platform.
Your Data Rights
You have specific rights over the personal data that 788game holds about you. These rights are set out below. To exercise any of them, contact us at support@788game.im with the subject line "Data Rights Request" and your registered phone number or email address for verification.
Right of Access
Request a copy of all personal data 788game holds about you. We will provide this within 30 days of a verified request.
Right to Rectification
Ask us to correct any inaccurate or incomplete data held in your account. Minor details like phone numbers can be updated directly in account settings.
Right to Erasure
Request deletion of your personal data. This right is subject to our legal retention obligations – we cannot delete data we are legally required to keep.
Right to Restrict Processing
Ask us to pause processing of your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
Right to Portability
Receive your data in a structured, machine-readable format to transfer to another service, where technically feasible.
Right to Object
Object to processing of your data based on legitimate interests, including profiling for marketing. You can unsubscribe from marketing at any time in account settings.
Children and Minors
788game is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step during the registration process and we use both self-declaration and document verification to enforce this requirement.
If we become aware that a player is under 18, their account will be closed immediately, all activity will be voided, and any deposited funds will be returned to the payment source used. If you are a parent or guardian and believe that someone under 18 has registered on 788game, please contact us immediately at support@788game.im. We will investigate and act without delay.
If you have children who use your devices, consider enabling parental control tools at the operating system or browser level to prevent access to gaming websites. Our Responsible Gaming page has links to recommended tools.
Changes to This Privacy Policy
788game reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, changes in applicable law, or improvements in the transparency of our disclosures. The "Last updated" date at the top of the page will always reflect when the most recent changes were made.
Where changes are material – meaning they significantly affect how we use your data or your rights – we will notify registered players by email and by displaying a prominent notice on the platform for at least 7 days before the changes take effect. Minor clarifications and corrections may be made without advance notice.
We encourage you to revisit this page periodically. Continued use of the 788game platform following any update confirms your acknowledgement of the revised policy. If you have concerns about changes, you are always welcome to contact us before the effective date.
Contact Us and Complaints
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 788game has handled your personal information, please contact us:
- Email: support@788game.im (mark the subject "Privacy" for fastest routing)
- Live chat: Available on the platform 24/7 when you are logged in to your account
We aim to respond to all data-related requests within 5 business days. Complex requests involving large volumes of data or requiring legal review may take up to 30 days, in which case we will acknowledge your request promptly and keep you updated on progress.
If you are not satisfied with our response to a data concern, you have the right to escalate the matter. We take privacy complaints seriously and will review all escalations at a senior level. Details of applicable regulatory complaint routes are available on request.
Responsible Gaming: If your privacy enquiry relates to responsible gaming tools such as self-exclusion or deposit limits, you can also visit our Responsible Gaming page for step-by-step guidance, or speak to our support team directly.